At Specialty Roofers, the same person who wrote your contract, whether it be commercial or residential, is the person who will manage every aspect of your job moving forward. Many other companies have a sales team that is followed by a production team, which can make the flow of the project choppy and disconnected.
“My customers are my customers from beginning to end, and it is my responsibility to manage my projects and the production crew so that the process is seamless for all,” says Gary Henson, “Customers should be given realistic expectations of the timeline of the job upfront so that communication is clear.”
Henson is referring to details such as when the roofing materials and dumpster will be delivered to the job site and exactly how that needs to be done to cause the least inconvenience for the customer. He likes to stop by the home a month after job completion to do a double check and check for nails again.
That is just one example of his ownership of each project he takes on. Once you are a customer at Specialty Roofers you are a customer for life. The details matter, and attention to detail is a part of the culture of Specialty Roofers in all aspects of the business. Reputation is something the company prides itself in. It has dominated the roofing market in Northwest Florida since 2011 because it is a company you can truly trust.
Aside from the countless certifications and accolades it has received over the years, its team is made up of hardworking, honest people who love what they do. It has office staff and project managers who have been with Specialty Roofers since the day it opened the doors, which speaks to its care for its employees.
SRI’s hundreds of online customer reviews and 5-star ratings were earned by its hardworking team. It is unmatched by any local roofing company with its community service and involvement in nonprofit work. In 2022,SRI took its philanthropy to the next level by hosting the first Sports Clay Shooting Tournament benefiting Westonwood Ranch. That event, which will become an annual affair, raised more than $60,000 for Westonwood Ranch. Community service will always be thread through the fabric that makes up Specialty Roofers, and its customers recognize that.
